Frequently Asked Questions
Welcome to the Cass Imperial Merchant FAQ page! Here, we have compiled answers to the most common questions our customers ask. If you don’t find the information you’re looking for, feel free to reach out to us directly. We’re here to help!
Cass Imperial Merchant is a trusted provider of high-quality IT products and solutions. We are dedicated to helping businesses and individuals optimize their technology needs with reliable products, innovative solutions, and exceptional customer service. Our mission is to enhance the technological capabilities of our clients while driving innovation and promoting sustainability.
We offer a wide range of IT products and services, including:
- Laptops and desktops for business and personal use
- IT accessories such as external monitors, ergonomic keyboards, docking stations, and noise-canceling headphones
- Networking equipment and cloud storage solutions
- Cybersecurity products, including antivirus software
- Professional IT consulting and support services
We believe in providing personalized solutions to meet your unique IT needs. To place an order:
- Call Us: Reach out to our team at +234 201 330 9425, and we’ll guide you through the process, helping you select the best products tailored to your requirements.
- Send Us an Email: You can also place an order by emailing us at cassimperialmerchants@gmail.com or info@cassnigeria.com . Include details about the products you’re interested in or your specific needs, and our team will get back to you with recommendations and a customized quote.
Our personalized approach ensures that you get the right products and solutions to optimize your technology experience. Feel free to contact us, and we’ll be happy to assist you!
We accept various payment methods, including:
- Bank transfers
- Pay-on-delivery (available in select locations)
Yes, we offer warranty coverage on most of our products, ensuring quality and reliability. Warranty terms vary depending on the product category and brand. Our dedicated after-sales support team is always ready to assist with any technical issues, repairs, or product inquiries. For warranty claims or support, please contact our customer service team with your purchase details.
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please note the following:
- Returns and exchanges are accepted within a specific number of days from the purchase date.
- Products must be in their original packaging and condition, with all accessories included.
- Proof of purchase is required for all returns and exchanges.
- Certain items, such as software and digital products, may not be eligible for return.
For more details, please review our Return and Exchange Policy or contact our support team.
Yes, we provide reliable delivery services across Nigeria. Shipping fees and delivery times vary based on your location and the size of your order. We also offer expedited shipping options for urgent purchases.
you choose the best technology solutions for your needs. We provide:
- IT infrastructure design and setup
- Network installation and configuration
- Cybersecurity solutions and data protection
- Technical support and troubleshooting
To schedule a consultation or request support, feel free to contact us.
We are here to help! You can reach us through the following channels:
- Phone: [Contact Number]
- Email: cassimperialmerchants@gmail.com
- info@cassnigeria.com
- Office Address: 1 Adekunle Owobiyi Close, Off Oladele Kadiri Close, Ogba, Lagos, Ikeja, Lagos State
- Social Media: Connect with us on [Facebook, X, LinkedIn, Instagram] for the latest updates and support.
At Cass Imperial Merchant, we are committed to excellence, customer satisfaction, and innovative solutions. We take pride in providing high-quality IT products and services tailored to our clients’ unique needs. Our vision is to become the leading IT services and solutions provider in Nigeria, known for reliability, integrity, and exceptional service.
If you have any more questions or need further assistance, don’t hesitate to contact us. We look forward to serving you and helping you achieve your technology goals.